1. Introduction
1.1 AcademicGenius (“we,” “our,” or “us”) is dedicated to safeguarding the privacy of all individuals who access or utilize our tutoring and academic assistance services (the “Services”).
1.2 This Privacy Policy (this “Policy”) describes the categories of personal data we collect, the purposes for which we process such data, and the measures we employ to protect your information.
1.3 By accessing or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with any provision herein, you should immediately discontinue use of the Services.
2. Information We Collect
2.1 We collect personal identifiers and contact details, including your telephone number, email address, and mailing address, where provided, in order to communicate with you and deliver the Services.
2.2 We collect details regarding your educational background, course requirements, academic objectives, and service preferences to facilitate accurate matching with an appropriate academic expert and to customize our Services.
2.3 We automatically collect non-identifying technical data when you access or interact with our website or applications, including IP address, browser type and version, operating system, device identifiers, pages visited, session duration, referral URLs, and cookie data. This information assists us in maintaining security, optimizing performance, and enhancing user experience.
3. Use of Information
3.1 We process your personal data to provide, administer, and improve the Services, including assigning academic consultants.
3.2 We utilize your contact information to respond to enquiries and send service-related updates, confirmations, and reminders.
3.3 We analyze technical and usage data to monitor, maintain, and enhance the functionality, security, and usability of our website, applications, and Services.
3.4 We may process personal data as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Cookies and Tracking Technologies
4.1 The Company uses cookies, web beacons, pixels, and comparable technologies (collectively, “Cookies”) to analyze website traffic and user behavior, store and retrieve session information, and optimize the performance of pay-per-click advertising campaigns.
4.2 You may manage, block, or delete Cookies by adjusting your browser or device settings. Please note that disabling Cookies may impair or prevent the proper functioning of certain features of the Services.
5. Disclosure of Personal Data
5.1 The Company does not sell, rent, or trade personal data.
5.2 Personal data may be disclosed to trusted third-party service providers solely to the extent necessary for the fulfillment of Services, including but not limited to analytics, messaging, payment processing, hosting, and marketing support.
5.3 All third-party service providers are bound by contractual obligations to:
(a) Process personal data exclusively on behalf of and under the documented instructions of the Company;
(b) Maintain the confidentiality and security of personal data in accordance with applicable law; and
(c) Refrain from using, selling, or disclosing personal data for any purpose beyond the performance of their contractual duties.
6. Data Security
6.1 The Company employs reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.
6.2 Notwithstanding these measures, no transmission or storage system can be guaranteed completely secure. The User acknowledges and accepts the inherent risks associated with electronic data transmission.
7. Your Rights
7.1 Subject to applicable law, you may request access to, correction of, or amendment to your personal data held by the Company.
7.2 Where permitted by law, you may request deletion of your personal data or restriction of its processing.
7.3 To exercise any of the foregoing rights, you must submit a written request to the Company’s designated privacy contact. The Company will respond in accordance with applicable legal requirements and may require reasonable verification of your identity before fulfilling a request.
8. Contact
For all privacy-related enquiries or to submit a request concerning your personal data, please contact the Company’s Data Protection Officer by email at [email protected].